Question 1

What does Compass Senior Transitions cost?

Accepted Answer

The planning conversation, the written plan, community research, and tour accompaniment are provided at no cost to families. We are compensated through the real estate side of the transition when we help sell the family home, and we disclose that clearly up front. If you do not need to sell a home, tell us and we will still point you in the right direction.

Question 2

Do you only work with families who are selling a house?

Accepted Answer

No. Many families come to us purely for senior living guidance. If a home sale is never part of the picture, the advisory conversation is still free and we will connect you with the right local resources.

Question 3

How is this different from a free senior placement website?

Accepted Answer

National placement sites forward your phone number to communities that pay them, often within minutes. We assess care needs first, build a shortlist based on your criteria, tour with you, and stay involved through the move and beyond.

Question 4

My parent refuses to move. Can you still help?

Accepted Answer

Yes, and that is one of the most common calls we get. We never push. We provide information, facilitate a calm family conversation, and often the outcome is a plan for staying home safely with support rather than a move.

Question 5

How long does the whole process take?

Accepted Answer

With time to plan, six to twelve months produces the calmest result. When a hospital discharge forces a faster timeline, we have helped families complete a move in three to four weeks.

Question 6

Do we have to empty the house before listing it?

Accepted Answer

Not entirely. We often list with select furniture in place for staging, then coordinate the estate sale and clean out around the closing date.

Question 7

Can you help if we live out of state?

Accepted Answer

Yes. A large share of our clients are adult children in another state. We handle the on the ground work and keep you updated with photos, written summaries, and scheduled calls.

Question 8

What areas of Colorado do you serve?

Accepted Answer

We serve families throughout Colorado, with the deepest community knowledge across the Denver metro area, the northern and southern Front Range, and Boulder County.

Question 9

Will you tell us if you think we should wait?

Accepted Answer

Yes. Recommending that a family wait, or stay home with support, is a normal outcome of our conversations. Our advice is not conditional on a transaction.

Question 10

Do families pay for placement help?

Accepted Answer

No. Families do not pay us for senior living guidance or placement help. When a family chooses a community from our shortlist, that community may pay a placement fee, and it does not change what the family pays to live there. We tell you which communities on your list pay a fee before you tour.

Question 11

How quickly can you help?

Accepted Answer

Every situation is different. Some families are planning months in advance, others need guidance today. Call 303-919-1665 and we will help you prioritize the next steps based on your circumstances. We are not an emergency or medical service, so please call 911 or a physician for anything urgent medically.

Question 12

How are you compensated?

Accepted Answer

We tell every family this up front. Guidance, planning, community research, and tour accompaniment are provided at no cost to the family. Compass Senior Transitions is compensated through a real estate commission when we are asked to help sell or prepare the family home, and in some cases through a referral relationship with a senior living community. We disclose which applies to your situation before you make any decision, and our recommendation never depends on it.

Question 13

Are you affiliated with specific senior living communities?

Accepted Answer

We are not owned by, or exclusive to, any community. We build a shortlist from what fits your care needs, budget, and location, and we will tell you honestly when a community that pays referral fees is not the right home for your parent.

Question 14

How does the process begin?

Accepted Answer

It begins with a conversation. You tell us what is happening, we listen, and we help you name the next right step. Nothing is decided on that first call.

Question 15

Will you accompany us on community tours?

Accepted Answer

Yes. Eric tours with you, takes notes on what you may not think to ask, and gives you an honest debrief afterward, including when the answer is no.

Question 16

Can you help if siblings disagree?

Accepted Answer

Often, yes. Much of what we do is helping a family see the same set of facts. A written plan with costs, options, and timing gives everyone something to react to other than each other.

Question 17

Do you assist with memory care decisions?

Accepted Answer

Yes. Memory care is one of the hardest decisions a family makes. We explain how it differs from assisted living, what to look for on a tour, and how needs typically change over time.

Question 18

Can you help someone remain safely at home?

Accepted Answer

Yes, and sometimes that is our recommendation. We can walk through safety concerns and connect you with in home care, modifications, and local support so a move can wait.

Question 19

What information should we prepare for the first call?

Accepted Answer

Nothing formal. A general sense of what is happening, who is involved, and what worries you most is plenty. You do not need medical records or financial documents to talk with us.

Question 20

How do you protect our family's privacy?

Accepted Answer

What you share stays between you and Eric. Your information is private, we do not sell your personal information, and we do not pass your phone number to communities without your permission.

Question 21

What happens after Mom or Dad moves?

Accepted Answer

We check in. Settling in is part of the transition, so we follow up after the move to help with anything still unresolved.

Question 22

Do you handle estate sales, movers, cleanouts, and repairs?

Accepted Answer

We coordinate them through trusted local providers and stay as your single point of contact, so your family is not managing five vendors at once.

Question 23

What if our situation is urgent?

Accepted Answer

Call Eric directly at 303-919-1665. When a hospital discharge or a safety event forces a fast timeline, we reprioritize and start with the decisions that cannot wait.

Questions are a natural part of the journey

Still unsure where to begin?